I’ve started a live chat with Monzo just over an hour ago but not knowing what response times on a Sunday I’m hoping someone on here might be able to share their experiences.
I completed a joint current account switch on Friday 16th using the switching service. All of my existing direct debits have appeared on Monzo and are showing up as scheduled.
Today I got an email from PayPal saying a direct debit had failed on the 17th. I’ve checked PayPal and it’s still showing as linked to my previous bank account. This is despite Monzo listing it as a scheduled payment on my new account.
With the failed payment I believe this will show up on my credit rating and I will be charged a £12 late fee.
What should I do in this situation other than contact Monzo. Should I manually update direct debit details with PayPal? Has anyone else experienced anything similar?