Expired card

Help
1

Hi,

My monzo coral card is expiring next month. I received a notification to get it delivered. I followed all the steps, but on the last one (pin number) tells me that something went wrong and to try again in a few minutes. I’ve been trying this since yesterday but it always shows the same error. I’m sure my pin number is correct. Can anyone please help me with that?

Thanks,

Bea

1 Like
2

Hi @Bea1

It’s worth checking the PIN number you’re trying is correct first.

From the Home screen, tap on the card you wish to reveal the PIN for, then tap on ‘Card’ (in the ‘card’ itself). Tap on ‘Reveal PIN’. Go through the security step to reveal the PIN.

If you don’t have biometrics enabled, it may ask you for the PIN at this point - try what you think is the PIN at this stage. If it fails, it’s not the right PIN. Wait a while and then retry.

3

Hi,

Thanks for the quick answer.

I’ve just verified my pin number and it’s correct. However, it doesn’t work when I try to get my card delivered as it shows the same message.

4

Is it something as daft as your Phone PIN is required, as opposed to your Card PIN?

Thinking it through further - what Monzo card is expired: Personal, Joint or Business?

5

It’s a personal catd and it’s asking abount the pin number of my personal account.

Thanks

Bea

6

The only quick thing I can think of to try is the reboot/reset dance :bananadance: :

  • Uninstall the Monzo app from your device
  • Restart your device (important)
  • Download & install the Monzo app
  • Log in to the Monzo app (a magic link will be emailed to you, to allow you to login)

Go through the steps for card delivery again to see if it works.

1 Like
7

Hi,

I went through all those steps but it shows me the same problem. I can’t get it delivered.

8

Have you tried the forgotten pin process? Used to ask you to do a video etc.

Sometimes that resolved issues in the past.