One of the core reasons I use Monzo at the moment is that it’s a MasterCard, a credit card, and I expect the same level of protection as other credit cards.
However I’ve recently had to look into raising my first dispute. It turns out Monzo doesn’t offer the same protection as other credit cards.
Usually when there is a dispute my credit card company will reverse the transaction - the investigation will then begin, I will provide evidence etc. Once it’s all been completed the money will either stay reversed (successful) or be debited (unsuccessful). I’ve never had a transaction be unsuccessful as it’s always down to company’s trying to scam me. Credit card refunds are a last resort.
I’m learning this is not how Monzo operates, they will act in favour of the seller and keep the money debited until the investigation is complete.
This is a huge deal to me and makes a huge difference about what I choose to put through this card.
I would just like to offer a warning to the wider community - Monzo doesn’t offer the same level of protection as say Amex or other MasterCard providers. I would be mindful before putting transactions that need protection through this card.