Dispute taking longer than 7 days…now day 9

Help
1

Hi all, bit of a sticky situation here.

On 13th May I ordered a Steam Deck for £479 from Valve Corporations. It’s essentially a gaming console.

The delivery was “successful” as shown on Parcelforce app, however where the delivery driver left it was not my flat/apartment block. It was left on the floor (no idea where) when I was at home all day expecting the door bell to go and actually have it given to me by hand. I asked all around the apartment complex (which is 3 buildings of around 8 flats) and not one of them had it. The floor did not also match with the flooring in the flat complex.

After this, I reached out to Valve who were not helpful at all. They literally told me they cannot do anything as it was marked as delivered. I understood that but it was not ‘DELIVERED’ to the correct place. I was told I could do a charge back with Monzo, to which I did on 23rd May. As it’s a huge amount of money it has made living a bit difficult. It was meant to be a congratulations gift for my partner and not only did I not receive it, but I am still down 479£.

Monzo contacted me asking for more evidence last week which I gave and still heard nothing back.

Any advice / tips why it’s taking so long? The whole process of the dispute has now been 9 days.

Thanks in advance x

3

You’d still be finding life difficult if you had received the Steam Deck. You’d still be £479 down.

9 Likes
5

Thanks so much. I really appreciate your reply unlike some others here. Much thanks :slight_smile: x

6

Well yes but at least I would have got what I paid for…??:joy::. Regardless of if I’d be struggling I’d still have got the service I purchased soooo not really understanding your comment there. Also asked for advice not to be made to feel like s**t. Thanks

1 Like
7

It’s 45 days.

This is for the merchant to respond, usually if they don’t respond it mostly rules in your favour.

4 Likes
8

Oh wow thanks!! That’s very helpful, appreciated x