Discrepancy in sign-up date between prepaid and current account app


I am user 27498 and joined the beta in July 2016. This is the info I have on my prepaid app.
On my current account app I have the same user number but my joining month is august 2017.
Does this mean that there is no tracking of the current accounts? Or is this a glitch?
It’s something very small I know, but I take pride in having joined Monzo early on and having been a part of the journey. It would be great if we could have both information.
So a current account number with its joining date but also keep our original user number and sign-up date

(Tristan Thomas) #2

This’ll be fixed :slight_smile: And you’ll get your user number back


Great!! Thanks for the super fast reply.
So do I also have a current account numbet? How do I find out what it is? From what Tom said on Tuesday it should be between 300 and 450.


I didn’t think I’d be bothered but I am. Being pre-500 is ace and I hope these will be in the profile settings somewhere :crossed_fingers:

(Alex Sherwood) #5

I’m pretty sure that the number is your ‘Monzo user number’ so it represents your place in the sequence of users who’ve joined Monzo, as opposed to your ‘prepaid account user number’. So when Tristan says

he means you’ll get the same number back.

The tweets that user’s are prompted to send when they’re allocated their number are “I am Monzo user x” too.


Oh my user number is the same across both apps, the joining date isn’t but is correct for each individual app. I joined the pre-paid in july 2106 and the current account in August 2017.
However as Ben said, it would be awesome to also have a mention somewhere of the current account number.
So user xxxxx account xyz.

(Rika Raybould) #7

Join date is currently based on the initial top up in your feed on the device. We’ll fix it eventually. :see_no_evil:

(Jolin) #8

Not for those of us long-time users who haven’t been lucky enough to ‘win’ the early access current account lottery! :trophy: :wink:

(MikeF) closed #9

Thisnissue has been resolved with the closure of the preview and the full current account launch.