Hi, I’m seeing a difference in the way DDs work in Monzo to my previous Coop account. I’ve just had a DD (first payment) fail at 2am in the morning. I’ll now incur a £30 charge from the originator. With my previous account I’d have had until end of business day to have enough funds to clear the DD…

[image] jdon.xyz: Ok now I can question you. Where on earth did you get that information from @Peter_R (seeing as everything has to be based on facts) :joy: It was in the news a while ago that switching rates were dropping off, I can try to dig it up if you like?

It’s OK. I found the CASS official figures and posted them here :slight_smile: You believe the news but not online? :man_facepalming: personality I think you have to take both with a punch of salt. My friend had a penknife pulled out on him once. The news reported a huge story about him being chas…

I think a really good example of Monzo listening is around the statements implementation. They did take onboard community feedback and actually made changes that day based on them. This just needs to proliferate across the other products/features. And to be honest I don’t think anyone is saying our …

They kind of had to do the statement implementation though. I understand what you are saying… But that’s a bad example :yum:

There were two steps. The first step (hey here are statements!) got a lot of feedback and I would say was accepted as not sufficient. The second step (you can also access here and here) was as a result of feedback on the first. So I still call it a great example. They were listening for sure. …

Fair enough but I still disagree. Contacting support to hand make one was not a realistic way of creating statements :yum:

Not to take this off topic too much I am referring to this: https://community.monzo.com/t/sneak-peek-improving-visibility-of-bank-statements/32921?u=frankiejr And then this: https://community.monzo.com/t/sneak-peek-improving-visibility-of-bank-statements/32921/22?u=frankiejr

[image] Improving visibility of Bank Statements Can I take credit for the second one :heart_eyes: or did someone else mention this :face_with_raised_eyebrow: Looks like you might have been lucky that it was something that they agreed with :wink: / Already thought of But no, thanks for sharing…

Think this is the thread discussing the same thing: [image] Looking to switch but worried about direct debits Help Hi, I’d like to completely do away with my Halifax account of 12 years and switch fully to Monzo, however my one concern that I’ve saw a few comments on is …

I think Monzo should retry DD only because the bank on the other end could have an issue when the payment is attempted (I.E their systems down). I think someone has given an example of this in the past. I do understand DC are made before DC but this doesn’t fix the above issue. Thinking about this…

Direct debit timings

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hailstorm (Simon Porter) 8 March 2018 18:17 33

Think this is the thread discussing the same thing:

Topic		Replies	Views
Looking to switch but worried about direct debits Help	117	8129	17 February 2018
Direct Debits & Standing Orders (recurring payments) Feedback Feedback & Ideas	206	29493	1 January 2019
Monzo: a non traditional form of bank? Monzo Chat	72	8780	30 August 2017
More control over Direct Debit Feedback & Ideas	35	2471	14 December 2022
Why do you stay with Monzo? Monzo Chat	117	7107	23 May 2020

Direct debit timings

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