People generally don’t switch a lot so Monzo will have to try hard to raise awareness of how painless it is etc
Ok now I can question you. Where on earth did you get that information from @Peter_R (seeing as everything has to be based on facts) 
My wife has a bank account that she opened over 30yrs ago
She won’t switch
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Some people never will.
I was dealing with a bereavement for a couple once. She died, been with her bank bank 55 years, he got a letter to say her account had been frozen, that’s about it lol 
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It was in the news a while ago that switching rates were dropping off, I can try to dig it up if you like?
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It’s OK. I found the CASS official figures and posted them here 
You believe the news but not online? 
personality I think you have to take both with a punch of salt.
My friend had a penknife pulled out on him once. The news reported a huge story about him being chased with a machete.
Also: Switch rates are bound to drop since launch. A lot of banks have sanctions on returning again and receiving another switch incentive, serial switchers would have been around the block by now 
I think a really good example of Monzo listening is around the statements implementation. They did take onboard community feedback and actually made changes that day based on them. This just needs to proliferate across the other products/features. And to be honest I don’t think anyone is saying our way is right and Monzo should deliver what we want. We are just asking for validation that they are considered and welcome.
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They kind of had to do the statement implementation though. I understand what you are saying… But that’s a bad example
There were two steps. The first step (hey here are statements!) got a lot of feedback and I would say was accepted as not sufficient. The second step (you can also access here and here) was as a result of feedback on the first. So I still call it a great example. They were listening for sure. 
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Fair enough but I still disagree. Contacting support to hand make one was not a realistic way of creating statements
Not to take this off topic too much I am referring to this:
https://community.monzo.com/t/sneak-peek-improving-visibility-of-bank-statements/32921?u=frankiejr
And then this:
https://community.monzo.com/t/sneak-peek-improving-visibility-of-bank-statements/32921/22?u=frankiejr
Looks like you might have been lucky that it was something that they agreed with 
/ Already thought of
But no, thanks for sharing that. Hadn’t actually seen that update x
Think this is the thread discussing the same thing:
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I think Monzo should retry DD only because the bank on the other end could have an issue when the payment is attempted (I.E their systems down). I think someone has given an example of this in the past.
I do understand DC are made before DC but this doesn’t fix the above issue.
Thinking about this the example may have been relating to standing orders, but still I think the same should apply where they retry. As otherwise a standing oder may fail to go out before a DC on the same day with no auto retry.
I apologise - I did mean to follow up on that, but it got away from me. Totally my fault! In future, feel free to ping me again if you’re waiting for a follow up 
So, basically no, we didn’t take the feedback into consideration and the reason why is because it has come up before a few times and we feel it doesn’t fit into our brand and our ethos of inclusivity.
Pulling features and only offering them to those willing to pay a cost isn’t inclusive. Even a small fee can be a lot for people on low income, and we don’t wish to exclude them for not being able to pay, or even those who simply aren’t willing to do it, when there’s so many other ways for us to make revenue.
It just doesn’t feel like the right thing for us to do. The full Monzo experience should be accessible to all.
If anything - we’re exploring going in the other direction entirely. So at the moment you need to be able to pass our IDV checks to have a Monzo account. That also creates exclusion for those who may not have the required ID, which is an under-served sector in itself. That might include refugees, or people in abusive/controlling relationships, and many other people.
So one thing we’ve discussed recently is - what can we offer to them? Which parts of our app fall under the regulations that require such stringent ID checks and which parts don’t? Would we be able to offer a “stripped-down” version of our app, with some low limits and perhaps just incoming/outgoing payments and P2P? Or whichever features we can build in that allows us to offer a “Monzo Lite” experience that’s helpful and accessible to people that for whatever reason aren’t able to open a full account?
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Thank you so much for that in depth follow up.
Makes perfect sense as well. That is an outstanding vision, m sure there are a lot of difficult points to work through there
Fair play to Monzo for being the first to try something like that.
Although one thing I would say is, be careful. 
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For many companies, their basic mission is to extract money from their customers in exchange for a service or product - you give us X money and we provide Y service.
Which is fine - but we find that it’s more progressive to provide huge value to as many people as possible at no cost and then look at what revenue streams that creates. So more in line with Google, or Facebook, or even companies like Stripe that provide platforms and tools, should we wish to explore that route in the future as well.
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Platform and tools / card processing using your own internal processor would be a good one I bet
I’m a little apologetic for bumping an old thread.
However, I do wish to challenge you a little bit as to where you see Monzo Plus fitting in with this vision. Is it that the feature set of Monzo Plus doesn’t necessarily fit into the box of “core banking functionality” - many of the current features are more cosmetic? I’m not sure I’d put virtual cards in the “cosmetic” bucket, and it’s on the roadmap, so isn’t this “pulling features and only offering them to those willing to pay a cost”? A potentially valuable security feature.
I agree that critical security features shouldn’t cost money. However, if you get your card details stolen and get defrauded, Monzo will reimburse you anyway.
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