TV Licensing ring me every day asking for new bank details as i have cancelled the dd with my old bank but when I explain and they try and re-enter it won’t accept Monzo in their DD system
Strange, mine went through ok?
Yeah mine went through ok as well… unfortunately 
Though just cancelled recently as no longer have a working sky dish
1 Like
There’s been quite a bit of talk about it here: https://community.monzo.com/t/direct-debit-manual-switching it seems like they accepted it (I set my direct debit up with them), then they regressed. Seems to be fixed again now though.
TV licensing works fine for me.
They’ve resolved it this week. My Dd has finally been set up.
Thanks for pointing me in that direction… First one I’ve come across that didn’t say you had to be a customer to apply for FIT from them… if course they may still reject an application on those grounds…
However “Print out this form, scan it, turn it into a PDF and submit to us as an attachment by email” seems a bit of a waste of trees for a ‘green’ company (not to mention I’ve got to wait until I’ve bought a new printer 
).
I have chosen to manually switch from Starling Bank to Monzo to be my main current account. As each direct debit has been paid this month, I have then called the relevant company to provide details for my new bank Monzo 
This morning I have worke up to a notification from Monzo that I have a scheduled payment tomorrow and to make sure they are enough funds in my account otherwise the payment will be declined.
My salary is due to go in at the end of this month and I thought I was on top of all my direct debits being paid then then moving then over, for some reason one has slipped through the net, however, this is a great feature from Monzo. 
8 Likes
That’s a great feature that I didn’t know about, cheers Brian.
1 Like
6 Likes
Just tried to switch my TV License online, and unfortunately it’s still rejecting it with a “Please check and amend your bank details” error for me. I’ll try ringing them at some point and see if I can get it through that way.
From what I have read on other threads, it should not be a problem if you call them. Must be an issue on the automated systems.
1 Like
I’ve came across this problem so I emailed them and got this response
“Thank you for contacting us.
I can see that you want to change the account details we hold. I am unable to deal with this request at the moment as web already started the process to request the payment which is due. There is a delay between when we ask for the payment and when the bank or building society responds. We have to wait for this response before we can take further action.”
This is a great feature but I have not seen this message. One of my DDs was paid two days ago. Just wondering if this is just iOS yet? @simonb would you mind checking this for us? Thanks.
Its maybe because I do not have enough funds in the account yet?
Yes, thats a good point - I usually have bit more than outgoings.
I think it’s a great feature if no one from Monzo replied I will try with my next DD which is on 16th I think.
3 Likes
I had several failed attempts over a couple of weeks changing my DD for TV Licencing but did it yesterday and it worked fine - all appears to be ok now - try again.
2 Likes
This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.