So I recently switched my main banking to Monzo and was very impressed initially.
Unfortunately since my switch I’ve had 2 instances where a direct debit which I cancelled on the Monzo app has subsequently still come out.
With the first one I was able to do a direct debit indemnity quite easily but the second one I’m just going around in circles and the agent was trying to get me to contact the company myself for a refund when it was Monzo’s error.
The second DD is only for £6 so I’m not overly bothered for getting it back. What is concerning me is the fact that twice within a short period of time I have had a direct debit paid from my account which was cancelled.
Both payments didn’t show on my upcoming payments and I didn’t get a notification they had been made like my other direct debits do when they go out, I only realised when I saw my statement.
Has this happened to anyone else??