Details don’t match

Help
1

I’m having trouble with a payee’s details, in that it says details don’t match. I’ve double checked and all details are exactly as on account/card but still states not matching.
I know I can continue and do, but wondered if anyone else has experienced this?
TIA

2

Have you asked the payee what exactly does their name appear like on their account? E.g. they might have a middle name or initial, or spell any part of their name differently.

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3

Nobody here is going to know why they don’t match.

You can either keep going if you trust them or you can check with them. Those are your two options.

4

If it’s a lot of money and you know the payee, send a small amount, verify they have it then send the rest?

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5

Are they a politically exposed person, or have they simply opted out of confirmation of payee? They’ll never match in this case.

You can always try proceeding with just a penny first to see if it goes through.

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6

Thanks, I have checked and all is exact.

7

Hi Revels, I was just wanting to know if anyone had similar.
I know that some accounts cannot be cross-checked so wondered if anyone else was experiencing this too.

8

I’ve not experienced this, unless I’ve accidentally mistyped a letter or number in the details and then the app tells me I’m an idiot (in a nice way)

9

I’ve experienced it.

There is also the chance that the person you’re paying believes it is correct, but it isn’t.

If you’re confident, just proceed.

10

It happens occasionally. I haven’t seen it with Monzo, but other banks.

11

Yes, I’ve had details not match.

I paid them anyway.

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12

This happened with my gardener. She swore that the details were correct so I asked her to pay me £1 so that I could see what her details actually were. Turned out that she’d renamed her business a few years ago but never updated her bank details.

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13

That was my first thought tbh, they were most upset when I asked them to double check :rofl:

14

This happens all the time when I’m paying tradies, people from work with HSBC

They’ll be

Mr Boaty McBoatface

But I know them as

Boat McBoatface

So COP will never work in that instance, but it’s fine because I know it’s right.

Not really enough to worry about since if you’re really unsure, just ask them once and save them as a payee for the future :slight_smile:

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