Delete please

Monzo Chat
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Delete the thread kindly

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Thatā€™s the timeline youā€™ve been given, it is worst case scenario.

Escalate it with Amazon.

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Delete

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Monzo give you your money back straight away when you raise a dispute. So you dont have to wait until January for a refund.

They can of course take it back, however if youā€™re confident of success, the timeframe doesnā€™t really matter.

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I donā€™t think they do always do they?

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Really? They always have for me :grimacing:

I have one ongoing now.

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Not always, depends who the merchant is, what youā€™ve ordered; the reason for raising the dispute etc.

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My current one is goods or service not received and is a similar amount to the OP. So fingers crossed theyā€™ve got theirs.

Its news to me thay this doesnt always happen though :open_mouth:

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If multiple refunds have been tried for over a short period it can also prevent the funds being paid up front too.

Lots of variables

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Delete

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Thatā€™s worst case scenario. Could be resolved tomorrow, could be resolved January.

Monzo is middle man, they donā€™t refund anything.

You tell Monzo what happened.

Monzo tells merchant what you said.

Monzo waits for merchant to respond with their side.

Monzo tells you what they said and whether they agree a refund is to be given.

Other than some paper bags with liquid on them I donā€™t see what the problem is?

Definitely didnā€™t cost Ā£96 for a bottle of bleach and washing up liquid.

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Obviously I canā€™t speak for the OP, but I think Iā€™d be reluctant to eat bleached food.

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Delete

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You mean youā€™ve never tried American Chicken? :chicken:

Iā€™m presuming this is someoneā€™s weekly shop. Iā€™d be super annoyed if Ā£110ā€™s worth of food was ruined like this - Iā€™m a little surprised anyone would shop this way.

You and the others are right though - this is worst case scenario and could (probably will) be resolved much sooner than that

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If thatā€™s all you sent to monzo and amazon then good luck.

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The perils of buying groceries from an American company, I guess.

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To be fair, he can be quite snarky :slightly_smiling_face:

Iā€™m assuming you also had photos of the damaged groceries? If all you sent is a picture of an Amazon paper bag with some liquid on (could be anything), I would be amazed if you got your money backā€¦

Always worth checking for issues at the point of delivery and then rejecting there and then.

Sadly, we live in a dishonest world, and that does impact genuine cases (of which, Iā€™ve no doubt yours is).

I hope you get your money back, and soon.

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image

Though donā€™t believe snarky should be confused with forward.

The sensible thing for the bank to do here is obtain itemised breakdown of each item impacted, not just the paper bag.

Could be full of tinned beans for all we know, and a simple rinse all is resolved.

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They always have for me too ever since they introduced this new flow. Itā€™s awesome.

Sucks if it turns out thatā€™s not actually the case.

It doesnā€™t look like the OP has been refunded though. The up front refund is normally done before they reach out to the merchant, like in my example here:

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