Delete old Customer Service messages


(Adam) #1

Hey there!

I’ve just received a message from Customer Ops Katy saying we’re unable to delete old messages.

Can anyone explain the reasons why? I like the odd spring clean every so often.


(Alex Sherwood) #2

What did she tell you when you asked?


(Adam) #3

That we’re currently unable to delete messages, but pass on the suggestion.


(Alex Sherwood) #4

Ok, how about asking her why they’re unable to delete messages? I expect she’ll be able to give you a more conclusive answer than the other users in this community to be honest.


(Josh Price) #5

I think that’s more of a limitation with Intercom as appose to a Monzo issue.


(Adam) #6

I’m sure if she knew, she would explain. It was posted to any Monzo staff or users who might know.


(Jack) #7

I guess it’s simply so they have a record should you complain etc


#8

they could retain a record on their server but let you delete it in the app