There is something weird going on with my debit card when I’m using it online. I tried to make payments last night on my android device and a website redirect appears and the monzo app opens. No payment is going through. I’ve had this with the Kinguin website and the Mcdonalds app. Both times I hav…

It’s normal. [image] Launching 3D Secure! We’ve built 3D Secure (the Monzo way!) so you can make online payments safely.

This is not the 3d secure process though. I’ve not been living under a rock. There is no notification that a payment was ever even attempted and no 3d secure redirect on the merchants site. And active card checks 3 minutes after a payment is taken every time I make one? Normally there is one befor…

I assure you, it is. The Monzo is opening for you to authenticate the payment.

I assure you it isn’t. How is not physically being able to make a payment “normal”

When the Monzo app opens, are you waiting for it to finish loading before trying to return to the website? You should be seeing the app request that you approve the transaction, either straight away, or via a request near the top of your feed. The blog I linked to has screenshots of the screens.

I’m very familiar with the 3d secure process I use it every other day. There is no 3d secure landing page on the merchants website and no notification in the monzo app that I can tap to approve. The payment has simply not gone through. I dont know if the websites/apps are attempting to launch 3d se…

[image] Monzoman1: no notification in the monzo app that I can tap to approve Ok, if that’s the case it could be something has broken with the implementation of 3DSecure. I reccomend you use the in-app chat function to report the issue to Monzo customer services for them to investigate.

My experience of 3D Secure is the message in the little window telling me to go to the app along with the notification that the transaction is waiting. I think. I’ve never had an attempt to pay directly open the app so I agree that there seems to be something screwy here.

Yeah thats exactly what happens to me every other time I have had it. The website redirects to a 3d secure page that says open your monzo app to approve the payment. I have never had a chrome webpage or 3rd party app open the monzo app on my phone.

Yes I’ve never been redirected to the app normally get a page asking you to approve in app and then the monzo notification pops up to go in and approve so something is strange here I had a regular card payment not go through the other day monzo said it was because the billing address was wrong but I…

Debit card weirdness

UK Help

RichardL (Rich) 12 July 2021 07:46 12

No reports of issues for months then suddenly:

@arthur-ceccotti maybe worth you taking a look?

Topic		Replies	Views
Monzo and McDonald's App Bug Reports	33	4462	28 July 2021
Problems with online transactions Help	15	2670	28 July 2021
Online payment approval Help	17	6353	10 July 2021
Approved by Monzo, rejected by merchant Monzo Chat	21	4700	20 October 2020
:white_check_mark: [Android] Online payments failing Bug Reports	9	1995	22 October 2018

Debit card weirdness

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