Debit Card Refunds Under CASS

I recently used the current account switch service. I have a handful of refunds due on the debit card for my old account. Will those make it over to my Monzo account? The way it is worded on the CASS website makes me think only refunds to an account number and sort code will work.

The payment should be re-directed to your new monzo account. yes


From the CASS FAQ page:

  • What will happen to any refunds applied to my old debit card after my old account is closed?

​Any refunds which are applied to your old debit card after switching your account will be sent to your new bank. If you are expecting a refund and have not received it, please contact your new bank.​