Trying to set up a direct debit online last night and just tried again today with Littlewoods and got the error message below, I’d not realised when I did the current account switch in December 2019 that this DD didn’t transfer over at all. I’ve not used the account in months to be fair so it had a zero balance, only noticed last night when I purchased something and thought oh yeah I’ve not seen this DD in my Monzo account. Suppose I’ll have to ring Littlewoods tomorrow to see what a human says 🤦
Sorry, something wasn’t right there. We can’t verify your bank details. This could be your bank account does not accept direct debits, it could be a savings account. Or the name and address on the bank account is different to your Littlewoods account. Or your bank does not share their data so the verification will come back as a fail. Speak to your bank or we can try another bank account.
Yeah I’ll do that tomorrow I think after ringing Littlewoods to see what they say, probably the same as the website but might as well raise it with them as they can always pass it on to their payments team to investigate
If you completed a switch to Monzo as part of the in app switch then this is fully covered - Monzo will sort it out for you.
Your covered also if there have been any charges at all.
Only thing to mention some organisations after 12 months do sleep your DD.
That’s the thing it’s not there and the DD at Littlewoods side wasn’t pointing to Monzo in the 1st place, that’s irrelevant now as I’ve cancelled off that mandate at the Littlewoods end and will ring them tomoz to point out there’s a glitch in the system and it’s refusing to accept the Monzo Bank account
Attempted to ring them today but it it’s approx 30 min wait to get through and they only really want urgent issues to deal with, not exactly urgent for me to sort out a direct debit issue, can still pay with my card so that’s not an issue at least