Damaged card replacement


(Ian McDonald) #1

My card got physically damaged somehow (chip and wireless stopped working). Checked help (this is iOS app) and it said to freeze card and then get a replacement. None of the three categories matched the correct reason - damaged and my card is now frozen too for online transactions which is annoying.

Can I suggest that for damaged cards you do the following:

  • don’t freeze the card
  • have an explicit damaged option

Thanks


#2

Thanks for the feedback! You can unfreeze your card if you want to use this for online payments while you wait for your new card.


(Ian McDonald) #3

Thanks Beth. Have unfrozen it now.


(Kevyn) #4

I unfortunately mentioned this over a year ago and looks like the feedback then was not taken into account even though it seems such a simple step to make. I hope to see it soon (but not use until I need too)!


(Simon B) #5

Thanks @imcdnzl and @chapuys - I’m going to feed this back to our Product team :grinning: