My card was rejected today at an ATM because the card was damaged. Fair enough, it has been loose in my pocket for the last 6 months (being used well) and I had started to see the laminate peel off last month at the edges.
I went to order a new card, and found out there is no option to replace a damaged card. I know I could have just ‘lied’ and stated I had lost the card but most banks have an automatic option to replace damaged cards without telling white lies.
I did contact customer services and 5 minutes later was informed to use ‘instructed by customer services’ which I did. I have zero complaints and enjoy using Monzo. It just made me think it should be an option on the drop down menu so wanted to feed this back!