Daily Balance in the App (Android) not correct


(Stuart Ward) #1

I have had an argument with the help line people because the Daily balance in the app is not correct.

This issue shows up if you have a transaction where the authorisation amount is different to the settlement amount. Most commonly if you are transacting in another currency. When the settlement amount is known then the individual transaction is updated, but the day balance for that day is not adjusted, and never updated.

So when trying to reconcile my account with the daily balance I was getting errors. So yes I can and have printed out my statement and that is all correct. And yes the balance on the next day after a transaction is changed is correct.

I think it is a minor thing that the app should adjust the daily balance when a transaction is updated.

I also think it would be useful to see the authorised amount as well as the settled amount on the transaction detail screen.

Anyone else confused by this?

Stuart


#2

Monzo Bank app was working fine on my Google Pixel 2 XL when on Android 7.0. However upon today’s Android 8.1 update the app is constantly crashing right on the startup. Any solution?

Update: I uninstalled and reinstalled the latest version of the app from Google Play and it has been running smooth once again. Thanks a lot for the solution, SC95 :slight_smile:

Bikas Gaur
https://showbox.onl/ https://dltutuapp.com/


#3

@bikasgaur Try to uninstall and then Install again - Usually works. If still facing any issues email help@monzo.com