Am I the only one who finds the Monzo payment notifications really annoying?
Screen Time (in iOS) tells me that Monzo sends me the most push notifications (apart from WhatsApp) – even more than Facebook!
I’m all for security (or helping people control their spending); but much of the time it just seems absolutely pointless to be notified.
If it were not possible to mute the notifications through my phone, I think this annoyance would have been enough for me to switch back to my old bank!
It should be possible to adjust the amount of notifications - allowing users, for example, to mute all notifications for:
certain merchants;
regular/expected payments (e.g. pre-authorised standing orders, or my daily £2.35 at Pret);
payments under a certain threshold (which I can set);
payments using Apple Pay (with its additional security).
The app would still show the badge number, and perhaps also notify me when I next enter the app.
As I said, I’m all for account security - but right now I’ve had to turn off the notifications entirely (it was getting too much!), which puts me at risk if there is an important account update I need to know about.
I agree, more toggles (in the Monzo app) would be handy. Personally my banking app is the one app I WANT as many notifications for as possible. If I miss an email, I’ll catch it later, if I miss a fradulent payment then I want to know ASAP!
I like the idea of custom notifications but the level of control and options available needs to be minimal. I think once the granularity gets down to what you’re listing it’ll get horrendous to manage
1 Like
phildawson
(Sorry, I will have to escalate this.)
4
phildawson
(Sorry, I will have to escalate this.)
7
I’m not familiar with iOS but isn’t it done in the Notifications Center, I assume for any app you can granularly choose what notifications are shown or completely toggle them off? Like eBay is:
phildawson
(Sorry, I will have to escalate this.)
10
Oh I just assumed iOS had it as it’s been around forever. The latest with Pie picks up when you consistently swipe away a particular notification group on an app and says shall I just not show them next time which is a nice touch.
For me, and I am sure for many others, it’s essential, in our time of notifications, that I am only sent notifications that I need to actually act on. That basically includes everything except day to day transactions. Currently, the system, at least in iOS, is implemented in a way the transaction notification toggle also disables pretty much every other important notifications, for example, direct debit failure or a incoming chat support message. How are chat messages transactions? This is a huge inconvenience. Given that android users get a much more fine grained control, it’s surprising that this problem still exists in iOS. The overdraft notification customisation is there, but not direct debit failures not chat messages.
I’d love to be able to have new category of notifications in the app settings for just payments pending approval from 3D Secure, since these are the only ones I consider crucial/timely/important.
Switching all notifications off forces me to manually open the app every time I know there’s a authorisation/approval of a payment pending and is not convenient. Surely Monzo devs can filter these out into their own group?
I would find it really helpful if there were more notification settings. For example, I like to see what money is being spent easily - which it already does. However, I’d prefer not to see what income I’ve received on my phone screen. My wages come up very clearly and if my phone was ever stolen or in the wrong hands, it would be easy for that person to see what my income is (not that it’s worth stealing ). I’d prefer to go into the app to check any payments that have come into my account. If I was able to see who they were from, without the value, as a notification, that would be ideal as most of the time I already know what to expect in and roughly when.
for iOS 
The latest with Pie picks up when you consistently swipe away a particular notification group on an app and says shall I just not show them next time which is a nice touch.
). I’d prefer to go into the app to check any payments that have come into my account. If I was able to see who they were from, without the value, as a notification, that would be ideal as most of the time I already know what to expect in and roughly when.