Custom Direct Debit Names


#1

I did a quick search for this in the forum but didn’t spot any open threads on the same idea. My rent is taken each month by a direct debit using the GoCardless system set up by my estate agent. Currently this shows as “GoCardless” in my feed. I’m not sure if this is something the agent would have to set up on their side, but if I could give it a custom name that only I could see, such as “Rent - My Address” that might make it look better in my feed and introduce differentiation if I had multiple GoCardless direct debits.

I know I could do this with tags, but I presume I would have to tag each month?


(Andy - Customer of Monzo - Own Thoughts) #2

it looks like this might be possible:

How will payments appear on my bank statement?

A reference will appear on your bank statements in the following format:

GOCARDLESS-[MERCHANTNAME]-XXXXXXX

  • [MERCHANTNAME] refers to what the merchant you’re paying through GoCardless has registered against their account with us.
  • The “XXXXXXX” represents a unique reference, usually between five to seven characters, that relates specifically to your Direct Debit mandate with a specific merchant.

This reference helps us locate the associated customer account in our system if additional information about a payment or corresponding customer account is requested.

Please note: For customers who bank with NatWest, HSBC, and some other high street banks, it will only say “GoCardless Ltd” on your bank statement. These banks choose to ignore the full references we provide them and simply put our company name as we are processing the payment through our Direct Debit Service User Number (SUN).

@BethS do you know if it would be possible to pick up and use the “[MERCHANTNAME]” for gocardless direct debits?


(Peter G) #3

I think this would be a fab solution for GoCardless generally, but I wonder if there’s something in @FlyingDutchman’s original post about being able to give merchants / transactions personal or friendly names visible to only that user?


#4

I’ve just checked this out in app, I can see the merchant name but it’s currently going into the notes field, along with the unique reference. It definitely would be cool to see this in my feed instead of GoCardless. Thanks for checking this out! :smile:


(Andy - Customer of Monzo - Own Thoughts) #5

No worries - my gym uses Go Cardless as well so would be cool to see this changed to their name as well! :smiley:


(Nick Perry) #6

+1 for the specific GoCardless use case - I now have 5 separate GC direct debits which belong both in separate categories and have different repeats. The app seems to partly understand the last two and treat each differently, so it’s just the labels that need tidying up. But for two GC direct debits they show as one in the payments screen.


(Andy - Customer of Monzo - Own Thoughts) #7

@daniel.cannon do you reckon that the above would be possible for GoCardless Direct Debits? Showing the merchant data rather than GC?


(Chris Sexton) #8

Great idea. If you were simply able to give each scheduled payment a ‘friendly name’ (e.g. “Rent - Bob” or “Pet Plan - Gromit” or “TV Insurance”) then the friendly name could be used whenever a transaction from that direct debit is made. So it would show the friendly names in your account home, direct debit list, notifications etc. and you’d always be able to get the full detail whenever you wanted, but the friendly names would help you (1) distinguish multiple similar transactions more easily and (2) also make your transaction list easier to assimilate by glancing


(Jack - Customer of Monzo) #9

Great idea! I’d like to see this🙌🏼

If go cardless suggest it can be done why not?