Has anybody issues with incorrect details being reported in the credit reporting feature on Monzo Plus? I’ve been about two months trying to address this with Monzo, as any changes to my details intended to address currently take a month to see if they have an effect, but I’m wondering if anyone has encountered similar issues.
Currently, the credit report feature gives incorrect information. The most glaring of which is saying I don’t have a mortgage, which I do. More confusingly, the information is a mismatch with information obtained directly from TransUnion (which gives a different score and also sees my mortgage).
My address is typically in the format “X/Y Street Name”, where X is a building number and Y is a flat number. This was originally “Flat Y, X Street Name” in Monzo, but I updated it in the hope this was the error. The address entry doesn’t support slashes though, so I updated it to “X-Y Street Name” (a format found in some other automated systems for my address). This didn’t solve the issue, however, so a Monzo chat support rep updated my address to the “X/Y Street Name” format manually.
I now need to wait another month to see if this works. Is there no way to force an update with the new details? Otherwise, there will be yet another lag while this is escalated and investigated.
Given Plus doesn’t pull in NewDay cards (Amazon), this is the only feature of Plus that is really of much use to me right now, and I continue to pay for it while the issue is debugged…
Has anyone experienced any similar issues?