I am stuck in a loop to try and create an account:
- Open app and click on ‘Create account’
- Enter email
- Receive email
- Click on link in email
- Returns me to the ‘log in’ or ‘create account’ screen without any instructions. No matter what I click the loop starts again.
I cannot create an account on desktop as I am prompted to download the app…
OS: iOS 14.4
App Version: 4.20.0
Are you sure you’re clicking create account and not log in?
Have you previously held a Monzo account linked to that address?
I’ve had this before when i was attempting to sign back up with an mobile registered to a previously switched account
Some of the points above will help us point you in the right direction @Ione
I’ve never had a Monzo account and I am clicking ‘create account’.
The email link is just taking me to the same welcome screen rather to a unique page to sign up.