Unable to open a new account as my mobile number is linked to an old closed account

Help
1

Hello,

I have had a Monzo account previously (over 12 months ago) and closed it down.

However, I would like to open a new account, but going through the registration process in the app it still recognises my mobile number and says that it is linked to an account and I cannot get past that point in the app.

Any ideas how this can be resolved?

Thanks

2

You’ll need to contact help@monzo.com to explain the situation and ask about reopening your account.

3

OK Thanks for the quick reply.

5

Ok thanks - I will try that route first then contact them if no joy.

2 Likes
6

Did you get yours? :crossed_fingers:t3:

1 Like
8

Two new cards in space of a week or so, lucky you

1 Like