Hey fellow Monzo’ers
Has anyone tried to initiate a chargeback through Monzo & Mastercard during COVID-19?.
I was due to go away this weekend and My tour operator, like many others, are not being co-operative in giving me a refund.
I asked Monzo to initiate a chargeback however they are telling me because I have booked through a Tour Operator that has ATOL protection, I should claim through ATOL.
Unfortunately for Monzo, they’ve suggested this to someone who use to work in the travel industry. ATOL is a government ‘insurance policy’ , if your tour operator fails you are entitled to a full refund.
Seeing as my tour operator has not yet to fail I can’t go through the ATOL scheme.
Basically I’m giving you a little heads up here, that unless Your tour operator goes under you can’t claim through the ATOL scheme.