Hey fellow Monzo’ers
Has anyone tried to initiate a chargeback through Monzo & Mastercard during COVID-19?.
I was due to go away this weekend and My tour operator, like many others, are not being co-operative in giving me a refund.
I asked Monzo to initiate a chargeback however they are telling me because I have booked through a Tour Operator that has ATOL protection, I should claim through ATOL.
Unfortunately for Monzo, they’ve suggested this to someone who use to work in the travel industry. ATOL is a government ‘insurance policy’ , if your tour operator fails you are entitled to a full refund.
Seeing as my tour operator has not yet to fail I can’t go through the ATOL scheme.
Basically I’m giving you a little heads up here, that unless Your tour operator goes under you can’t claim through the ATOL scheme.
Until it has officially been cancelled or trip passed they will not do anything, I am in the same boat with Tui as they want me to pay the rest of the holiday by Sunday we are due to go away 12th July.
My trip has been cancelled. (Bummer, but better to stay safe at home).
I’m just curious if anyone else has had the same experience as me when asking for a chargeback?
I complained this morning and basically had to tell the specialist what the ATOL scheme meant.
I’m more angry with the fact they advised completely wrong information. - I won’t go into the complaint as that’s between Monzo & myself.
Thank you for the advise, that’s very helpful.
ATOL advice aside - I would assume Monzo have to give the Tour operator a reasonable amount of time to refund the OPs claim , seeing as you werent meant to be travelling until this weekend I would assume that’s when the clock starts ticking for a “reasonable amount of time”
Monzo asked if I had holiday insurance and to raise the dispute with them first , emailed the insurance on 1st April , no reply , complained to my bank about my “packaged account” insurance lack of response , insurance called me on Tuesday after I received the refund from Easyjet
I just initiated a chargeback for easyjet flights on Monday having had my flights cancelled on 23 March for a departure on the 26th March - Easyjet paid on Tuesday , chargeback dispute cancelled on tuesday afternoon by me …
Absolutely. I waited 14 days for a reply from my tour operator as advised by Monzo with no reply from the tour operator.
Then I was given the ATOL spiel.
well all I can talk about is my experience the chat was very specific of the details they needed , and was disputing the charge for me until I cancelled it …good luck with yours …
We have had our TUI trip cancelled today - advised will be up to 12 weeks for refund.
To add …
The advise here is that:
If you booked a package holiday, it should be protected by Abta or Atol and therefore you should receive a full cash refund within 14 days, or you can choose to rebook for another time.
So in theory, you will get a refund, but it’ll take time, so instead of a chargeback just hold tight + wait for a refund.
They have 14 days. Don’t let them get away with any 12 week BS.
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