Due to covid TUI cancelled my flight, I booked my suitcase directly through their website and got my £70 refund from them, I booked my ticket through Opodo and TUI sent me a email saying they have refunded my £656 to Opodo , I Haven’t gotten my refund from Opodo, they told me it would take 10 working days ,this was from the 14th May, Tried to call Opodo their phone line has been disconnected, I filed a chargeback through Monzo , how long does it take to get my money back?
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Hi @Sherece25 welcome to the community.
From within the app you can access a range of help articles. A search of “chargeback” brings up the following article:
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Thank you
For an amount like that a credit card would have been safer as you could have got a chargeback under section 75.
Accordng to this the airline should have paid you directly. https://www.theguardian.com/money/2020/may/20/opodos-guarantees-you-can-cancel-for-any-reason-except-covid-19
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