I think you can have both. A nudge to encourage users to use Monzo, but still provide the freedom to choose and make alternative options easy to use.
2 Likes
I agree with this.
I also think that Monzo do make it very easy to do this: if you go `Payments tab ==> Pay someoneâ then the options to Pay via a link or to pay someone new via bank transfer are at the very top; if you already have the relevant details stored, itâs then easy to either search for the payee you want or to scroll down and find them.
2 Likes
Curiosity question: if you have a credit card do you have the card issuer e.g. Nationwide as a stand alone payee or do you put the credit card as one of your accounts within your own payee?
I do the former but pondering whether the change to the latter to tidy up my payees 
1 Like
I assume this can be generalised to any accounts where the account name for transfer purposes is an institution/provider and your personal account at that institution is identified by the transfer reference rather than the account name and number.
In this scenario Iâm undecided.
An issue that has arisen for me when Iâve moved such accounts into own payee list/card is the location those accounts end up in your list may not be quite what you expect.
For example, once placed in my own payee list/card my Freetrade account seems to come under L rather than F for listing purposes (I assume because they use Lloyds Bank).
And iâm not sure whatâs happening with NS&I. This has been placed at the top of my list rather than under N. But I canât figure out why.
1 Like
I have all of my credit cards and other accounts under one payee. I have around a dozen accounts there so doing it this way keeps it neat and tidy. @o99 my accounts appear in alphabetical order based on the account descriptionâŚ
2 Likes
Just changed the description on my Freetrade account so that its Freetrade instead of Lloyds and this has moved it away from L, but its still appearing after H.
Also the description on my NS&I account is National Savings and Investments but it still appears at the top of my list
Also TSB is appearing above Transferwise despite both these names being in the description field
So ⌠
1 Like
Are you using the new âPayees hubâ in Monzo labs?
Yes
Done a bit more playing around.
It seems I need to edit the description and then come out of the payments hub and re-enter for changes to list order to be displayed.
But NS&I still above Nationwide and TSB still above Transferwise. I can force them into what I would consider their correct location if I donât use all caps. So Ns&i moves below Nationwide and Tsb moves below Transferwise (after editing and then coming out of payee hub and re-entering). Seems caps supercede alphabetical ordering on the second and subsequent characters of the first word in the description. I donât agree with this approach.
2 Likes
Iâm on iOS for what its worth
Thatâs pretty standard in all the text editors I use. I am personally fine with that as a result of prior experience, but then that is maybe not for everyone
2 Likes
I guess my primary experience with sorting stuff is Sort & Filter in Excel. It ignores caps.
1 Like
Had never come across/noticed this.
Fair enough if itâs a thing - but initially seems quite odd.
Rationale that all caps means itâs an acronym? And so as if thereâs a space or full stop after first letter?
2 Likes
When you pay one of those cards, I assume youâre name is the account name rather than the name of the credit card, do you still get the warning that the name doesnât match?
2 Likes
Android here!
Maybe itâs a bug⌠I would expect the list to be in case insensitive alphabetical order⌠and Iâm sure many others wouldâŚ
4 Likes
Yes, I would, for one.
It shouldnât matter whether a payee is called TSB or tsb. It seems odd if it does?
2 Likes
This sounds fixable, probably just the case that they need to change the type of field. Itâs standard in a lot of computing data fields for the case to be important, so it may be that it got set to a standard type and making it disregard case wasnât even thought of.
Now the issue has been identified and raised here (and possibly those to whom it matters should report the issue in-app to COPs as well?), hopefully it should be an easy fix. (Unless itâs not an easy fix because they have to check changing the type doesnât break something else in the appâŚ)
1 Like
I imagine that they would have to test to make sure it doesnât break anything but it shouldnât do, so hopefully that would be an easy test and reveal no issues.
1 Like