Did Robin address any of that here?
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It doesnât unfortunately.
But Iâve just tried something related to search as it was mentioned in the quote - (Android) - go to Payments, tap on search and it now shows you the new Payees hub listing (nice). Then without searching, tap on the top-left âbackâ arrow. Youâd be expecting to be sent back to the Payment display, from where you initiated the search but youâre not, youâre sent to the Payees hub and have to go âbackâ once more to get back to Payments.
A bit of polish needed.
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Thatâs how it works currently? For me at least?
(Are we talking about the same search button? Magnifying glass top right?)
Yeah, thatâs how it works. But it should take you âbackâ to the Payments display, instead of landing you in the Payees hub and make you have to tap back once more.
It seems a bit âbolted onâ but is early days (still in Labs!) - I can see that it has a good design and can be finessed.
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Iâm not sure thatâs right.
Back once is to back out of the text input field in search, twice to get you back to the main Payments tab.
It feels normal and intuitive (again for me and my weird tastes).
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I disagree with this since it makes the initial Payments tab screen much clearer, less confusing, and less overwhelming.
Also, watching a few people trying to pay someone I think the âPayments ==> Pay ==> select Payee or alternate payments methodâ is the best way (small sample size though).
This is an interesting idea, which I think I like.
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One thing that I think would make it easier to navigate between contacts in the Payees hub, would be having the list scrollable like the Google contacts app (or similar) where the letter you are on shows up on the right when you drag on the scrolling bar to navigate to a certain name.
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Yes I agree itâd be nicer if this Payees page was simply the entire contents of the pay tab. I too would like to see monzo get rid of the frequent and recent tabs but also the menu of choices here which doesnât belong under pay and just feels like it was stuffed in as people complained they were confused about how to do x,y,z, so there are now big buttons for x,y, z.
I donât see why you have request under the pay tab, it should be under share, and move money is just another payment - it should be fine to pay yourself - i.e. under your own contact should be all your accounts/pots. There are too many choices and UI devices going on here all at once.
All we need here is one list of payees, if people want it sortable thatâs fine to give sort criteria on a little button (recent, frequent, favs, whatever could be in a menu or a setting), but most of the time a search field is enough.
Nice to see it moving in that direction, so thank you to all for the work so far on this screen, it is definitely getting better.
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@robinb One thing with the favourites list, could they be listed alphabetically?
Thatâs literally my only gripe. Otherwise I think itâs a good replacement for frequent.
Edit:
Also noticed you can now convert a monzo contacts into a payee that goes into the âallâ list. And you can delete monzo contacts from the âallâ list and they go down out the way to the monzo contacts list. Lovely stuff 
I guess you canât please everyone⌠Iâd prefer my favourites listed by frequencyâŚ
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Iâve just used this to turn some of my duplicate payees (Monzo user plus saved bank details at other banks) into one.
Itâs great!
Very easy to add the Monzo contact as a payee, then use the new-to-iOS combine tool to get them saved as a single payee.
I think the wording of the combine confirmation dialogue might need changing though - it refers to combining âJoe Bloggsâ with âJoe Bloggsâ, before deleting âJoe Bloggsâ. I knew what it was going to do but as a first time user you may get confused at this stage? I think it just needs to say something like âAll the account details from both payees will be combined into a single payee. Confirm / Cancelâ
Edit: Another question has just occurred to me. What will happen if these users close their Monzo accounts? Will I still see them as Monzo users forever or will the app automatically update?
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Can I just say being able to set a default reference for a payee / account is absolutely brilliant. Thanks for finally putting this in place 
As someone who fastidiously #hashtags transactions after theyâre paid, not having to delete these out of a future transaction reference has made paying my credit card significantly less painful.
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Donât know if itâs just me. Iâve merged a couple of monzo contacts with their other non monzo accounts. When you go to pay them through either payee hub or âpayâ flow, I donât think the wording âmove money via monzoâ or âpay via monzoâ respectively, is correct wording?
It gives the impression the bank transfer option isnât being dealt with by monzo? And also a bank transfer wonât be âinstantâ even though it is 99% of the time. If that makes sense.
Maybe âmake a monzo to monzo transferâ or âpay money into their monzo accountâ
Edit:
After going through the ârequestâ flow, if you have a payee with a monzo account and external account (as above) you can only request money from their monzo account, no screen appears for you to share your monzo me link. Which if they use their monzo account as a secondary account, would be an issue.
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Looking at the screenshots, isnât the Pay button with âmove money instantlyâ for transfers to other Monzo account holders? In which case, yes it will be instant, because thereâs no other bank involved.
(Also, if one wants to be pedantic, even if the recipient doesnât receive the transfer straight away, youâve still sent it instantly, no? 
)
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I might have worded that part badly. I was referring to if you chose to pay their non monzo account, if the monzo transfer is instant, as it states, how long would a normal bank transfer take?
Just subtle wording that could confuse new users.
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Ah, I see. I understand where youâre coming from now. Maybe thatâs something Monzo will just keep an eye on and see if they get any feedback through COps (Iâd like to say that surely most people realise that bank a to bank b transfers may be instant or there may be a little delay, but then I remember the not infrequent case someone has come to the community to query a transfer not arriving instantly).
I think perhaps itâs also a little nudge from Monzo to keep the money that is being moved in Monzo, and by improving the experience for users, theyâre also improving things for themselves.
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You see this option if you go via the Request button on the initial Payments tab page. I think using the Pay or Request buttons to pay someone or request money from someone is the easiest method to understand and to use.
Edit: Iâve just checked and on Android you have the option to share a link even if you go via the Payee Hub, if the payee doesnât have a Monzo account. Iâd guess the reason that this option isnât provided if the payee already has a Monzo account is because 1. monzo.me costs Monzo money and 2. itâs much easier for the user to send a link request.
Is this actually true? Certainly youâve at least sent an instruction to your bank to transfer money but all those times HSBC held up the transfer to perform âchecksâ 
The money leaves the account before HSBC (or whoever) performs checks, and if they think it fails then they return the money to the account. So yes, I would say the user has still sent it as far as theyâre concerned.
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Not to be negative, but is it really improving things for users?
It has the potential, at least, to be very confusing.
I know that Monzo to Monzo transfers will always be treated differently, but these differences should be logical to the user and also allow them freedom of choice - not try to persuade them to use Monzo.
Especially if you are sending someone money, you have to be able to easily send it to the account they want rather than the account thatâs easiest for you as the sender or for your bank.
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