My Monzo card seems to need to right on top of a contactless terminal in order to work. I end up moving around until it is detected by the PoS. My other cards from other banks work from a good centimeter or two away from the device.
Mine has the same/very similar range to other contactless cards I’ve used. If it persists when using different payment terminals in different shops I’d raise it with the in-app chat - they might suggest sending you another card.
I’m getting the same thing here - new to Monzo (September 2018), kinda feels slow or lacking range. The contactless experience doesn’t feel as good as VISA cards from Halifax.
I find it varies a lot depending on the card machine used. Some I have to press it against the screen whereas others it’s a good inch or two away and it works.
I’ve found with some machines I have to hold my phone a couple of cm away for it to work otherwise the terminal errors and my phone says that it was moved too fast.
I am seeing the same as most comments. Little difference between other cards but some machines are clearly able to read cards further away than others.
Anarchist
(Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)
8
I haven’t noticed any difference with various cards, as tend to touch them on the reader anyway.
I have noticed a difference between the iPhone 6s and the iPhone X, however. Seems the iPhone X just needs to be in the same room