Contactless pin prompt every transaction

[Rambo (Mark Ramsdale)]

Issue: I use my card at Costa coffee most days and it is making me use the pin every time. This is the case for about 5 days

Details to reproduce: review my transaction history
OS: happens on both my Apple phone and on the card
Device: Apple
App Version: 3.71.0

Screenshots:

[Anarchist (Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)]

@Rambo

happens on both my Apple phone and on the card

How do you enter your PIN when you pay on your phone?

[Revels]

Does contactless work in other places?

[Rambo (Mark Ramsdale)]

I haven’t used it anywhere else in the last week

[Rambo (Mark Ramsdale)]

I open the app to approve the transaction

[Anarchist (Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)]

You pay on your phone, and then enter the PIN on your phone?

[Anarchist (Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)]

@Rambo

I use my card at Costa coffee most days and it is making me use the pin every time. This is the case for about 5 days

I think I know what you mean now. I think getting in touch with Monzo is your best bet.