Hi there, We’re currently experiencing some issues, which could affect different parts of the Monzo app. In particular… Payments Logging in Balance updates Contacting our support … are affected. We’ll keep this thread updated with updates, and also over at Monzo Status. Here’s our most recent u…

Despite the service page saying the issue has been resolved we are still finding payments are being declined.

I still cannot log in to the app. It crashed, and is now giving me an error message when trying to log in. 'There Was a Problem. An error occurred processing the request’

My card was declined when using Apple Pay at 13:52. There seemed to be a delay of around 5 minutes before I was notified. The shop assistant continued to the next customer so either it showed as approved or she didn’t realise.

Dear everyone, I just had a card transaction declined, so I thought I’d check the app. It opened, took ages to update, and said a disclaimer ‘some transactions may fail’ at the top. Then it crashed. When I opened the App again, it had logged me out. Now, whenever I try to log in it says ‘There Was …

Monzo experiencing issues - see here; Monzo having connection issues?

[image] Monzo issues logging in Monzo having connection issues? Gulp! Thanks! Hope it gets fixed soon

I know this is the last thing that is probably being worried about at Monzo when IT issues happen like this, but in future, I honestly think it would be better to hold everyone at the Monzo launch screen rather than letting people in to see balance issues and so on. It only causes more panic and con…

You need to log in to see the notification that mentions there is an issue.

Fair point, I don’t see why that type of message couldn’t be put on the holding screen somewhere though, if it’s a significant failure at least like today.

All working now, back to normal. good stuff.

Connection Issues 29/7

UK Help

JWax 29 July 2019 13:15 39

Gulp! Thanks! Hope it gets fixed soon

Topic		Replies	Views
Outage - 13th July 2020 (Resolved ✅) Monzo Chat	168	3971	13 July 2020
Card payments may fail and bank transfers may fail or be delayed 23/04/2018 (Resolved) Monzo Chat	48	3372	23 April 2018
✅ Service Status - 19/12/19 - (Pots, Payments, Get Paid Early - All affected) Monzo Chat	126	4396	20 December 2019
✅ Delayed transactions (30/05/19) Monzo Chat	99	5404	24 June 2019
Known issues / bugs 🐛🐜🐞 Help	323	68604	22 November 2017

Connection Issues 29/7

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