Confirm Identity section doesn't accept PIN

I’m new to Monzo and just opened a current account on my iPhone XS. I’d like to open a business account but when I start the process and it gets to “We need to confirm your identity”, followed by “Enter your card’s 4-digit PIN”, after entering the correct PIN (confirmed by two rounds of “I forgot my PIN”, the error message still reads:
“Something went wrong. Please try again!”

This has been going on all afternoon. Any ideas whether this is a common issue?

Many thanks!!

I would start an app chat

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Hey there :wave:

Welcome to Monzo :rocket:

If you start a chat with our in app chat team, we can then take a closer look into this for you :mag:

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