I’m June, I mistakenly used my fathers credit card to top up my Monzo - in response, he mistakenly contacted his Visa bank provider and asked them to look into the money that was missing from his account. In the end, my Monzo account became compromised and I was prompted to prove my identity on my monzo account otherwise it will be closed.
These prompts, emails, came in to my junk folder and I was unaware of them until it was too late.
Today, I attempted to reopen my account, but was unable to because my previous, now closed account had been attached to my current mobile number.
I contacted a Monzo rep who basically told me that there was nothing that could be done, and that I could not open my old account again or opening a new one.
I am a little upset that I have no options and can no longer be a monzo user.
Does anybody have any advice on the matter?