Claiming Charges Due to Acceptance Issues

[Avishai (Marta)]

Here’s source:

@tristan

@sacha

2. During this rollout phase, will there be any guarantees if for instance, a payment was to fail due to system downtime and the customer was left out of pocket?

We will of course refund you if you’re out of pocket because of issues on our end. We do this already with the prepaid card

It’s best to contact via the app chat and ask about it if you had this situation.