The Monzo Current Account Preview

[tristan (Tristan Thomas)]

@sacha

1. I understand that the customer support will be initially operating limited hours. Am I right however I thinking that the systems will be monitored 24/7 for any general problems? If I’m relying on it as my main bank account and there was a general technical problem on Saturday morning, I would want to be sure that people were monitoring and able to ideally deploy a fix rather than having to rely on credit cards and the like until Monday morning.

We will be monitoring systems, but part of this process is to help us find things that don’t work as expected. If you want a fully functioning current account you can move all of your money to, please don’t sign up for Monzo (yet!).

@sacha

2. During this rollout phase, will there be any guarantees if for instance, a payment was to fail due to system downtime and the customer was left out of pocket

We will of course refund you if you’re out of pocket because of issues on our end. We do this already with the prepaid card