That’s certainly one of the more strange make or break reasons I’ve ever heard of. I always thought Monzo were one of the more accommodating to naming formats. One of my siblings is able to be addressed by Monzo with a completely different name because of their gender identity, which is used in the Monzo app and on their bank card. I think the only instance where Monzo use their legal name is on their bank statement.
Good luck to that chap trying to find a more accommodating bank.
I agree. And it’s for these reasons why I am considering switching to Starling. 
It pains me to say it; however, I don’t see much innovation in Monzo any more.
There have been other threads that have referred to the lack of cheque imaging in the meantime on the forum
As for measuring latent demand, that is why the volumes of cheques going through other banks apps gives a idea of potential demand
I’ve missed this. Could you provide more details and why it might impact on this issue?
In that post above, which I re-read yesterday, I was struck by the number of mentions of check clearing in Erin’s introduction
I am not jumping to conclusions, or thinking that anything will definitely happen, but it just struck me that there may be some payoffs we do not see yet and that becoming an (in)direct participant in BACS for other reasons may pipe clean for later participation
Interesting.
There is also another major U.K. payment scheme mentioned in the introduction which many fintechs have not joined, though - LINK. Although this seems far less controversial with users since, in practice, it is rarely an issue.
Also potentially relevant and related:
The U.K. financial industry is working on something called the New Payments Architecture (NPA) which basically seems to be an amalgamation of the separate payment schemes of Faster Payments, BACS and possibly ICS (Image Clearing System for cheques). It sounds like it may be easier to plug into all three at once after the system is fully integrated and up and running.
The promise is also that it should allow innovation in new “over the top” technologies that plug into the payments system. For example, in Australia there is a system called Osko which works like this; it is essentially a direct extension of their “New Payments Platform” which creates Paym-like functionality.
You can read more about this here from the law firm Pinsent Masons.
HSBC do it in the UK
feels pretty pointless adding to this, but may as well. I love everything about mondo, am fully mondo, have got others joined. BUT - one thing thats driving me nuts is cheque processing. as a sole trader, I get a lot of cheques. I am spending too much time worrying about the long processing time when posting cheques, and whether or not they have bern received. currently watching one I think has been “lost” in the post, £180. sadly, I have no choice but to consider my options. bloody annoying!
If you get lots of cheques, I’m surprised you ever considered Monzo, to be honest. I wouldn’t consider any bank which didn’t offer cheque imaging in your situation.
Sounds like you need to use a bank that offers cheque imaging in app. Monzo aren’t ever going to add this.
My suggestion would be to let your loss of business do the talking.
CASS over your account to another provider and in the CASS reasoning state that it was due to not offering in app cheque imagining.
Monzo tried to use their own statistics to back up that it wasnt needed so if you CASS out thats the only way of reaffirming their statistics is wrong im afraid.
Who keeps paying you in cheques? Is it other businesses or the public?
As a sole trader, don’t you have the ability to tell customers what your payment methods are? I’m genuinely curious, but what are your reasons for wanting to stick with cheques, when it’s not a guarantee of any funds being available?
If your customers are posting them to you, think of your annoyance of losing a cheque, and apply that to the situation of a customer posting you a cheque and it not arriving.
no, I’m not going to leave just cos of this. I’m happy to batch the cheques up and deal with once a week, but just need to know they’ve been rcvd safely. happy to take to a post office, for example. rightly or wrongly, the freepost part makes me more nervous, so will start posting to the banks address instead for now.
my customers are fairly non it literate older people
Interesting… Have you ever asked them if they’d be happy doing a bank transfer? Do they post the cheques to you?
I’d be interested to know if with the current climate, there’s been a change. A cheque involves going out, potentially to the post office, which for any who’ve been shielding, might no longer be their most preferred choice.
I know lockdown encouraged my gran to switch to online banking, and she’s really enjoying it in comparison to having to visit a branch - especially as they’re slowly being shut!
trust me, these people struggle with the modern world. not everyone is physically or mentally capable of using technology. some dont even have it. some people struggle physically to write a cheque! dont assume everyone is young, fit & able… just cos monzo’ers are 
I’m not… I was/am genuinely interested. If you’re saying these people aren’t physically able to write a cheque, then it seems like you’re assuming someone is fit and able (taking it to a postbox, signing their name, etc).
Each to their own though. You do you.
I just want to say. Am seriously pissed off that the cheques I posted using the freepost address never arrived. I always post into a sorting office to minimise the chance of problem. It annoys me intently that something can get “lost” in the bloody mail system. I even write a return address inside the envelope! aaaarrrggghhhhh
the bottom line is, for me a “business account” has to have the ability to pay cheques in, other than posting.
rant over! aaarrrggghhhhhhhh
I think it’s been mentioned before but if you process a lot of cheques Monzo are not the best bank to use.
In face for cash and cheques I would say they are one of the worst.
Definitely CASS out your account and go elsewhere.
I’m beginning to realise thats inevitable. I don’t do a LOT of cash or cheques, but even a bit is proving a pain. Pretty gutted to have to change tbh, but left with no real alternative. 
btw, cash is fine… its just ******** cheques!