Hey guys, I wanted to ask you if any of you have experienced the way Monzo handles chargebacks ? I had a disastrous experience and wanted to ask if there is still anything that can be done. On February 23rd , I initiated Chargeback against an Indian IT provider via PayPal. The reason for the charg…

It is not exactly like that . I am running an online business and occasionally I receive disputes on paypal and I respond and win them. However, if the client goes to the bank and disputes there (chargeback), I always, always lose. You just never win a chargeback because , in case of chargeback, its…

From what I understand, unlike Section 75 disputes (offered by credit cards), the chargeback scheme that comes debit cards is best effort - the issuing bank will try to recover the funds from the merchant bank. Some banks will nonetheless credit your account while they try, but they will take funds …

Personally, I would not settle for the first response with Paypal. Although for a much smaller amount I had the reverse happen to me. I had received a chargeback for a payment, however, had made PayPal aware of numerous accounts making fraudulent payments. In the first instance, the money was taken…

Chargeback is a little known scheme which gives you a chance of getting your money back from your bank if you bought faulty goods, a service wasn’t provided, or the company you bought something from went bust and your goods weren’t delivered. [ source ] The above would summarise why your chargeback…

How to bring and Indian based IT company to court :smiley: It doesn’t work like that. I still believe the chargeback can be further disputed. And its really not like ''they provided the service but I didnt like it" . Just imagine, you pay a firm to construct a website for you to sell shoes and they…

I appreciate you’ve been ripped off, and I don’t dispute that for one minute. I’m simply applying the chargeback rules (as I understand them) to your situation and can see why it failed - you got the service. There’s no exception for the service being of adequate quality (other than in the case of a…

I just think that all this developed extremely quickly and somebody from the Monzo chargeback team either does not understand the process or does not want to do his/her job properly. I refuse to to accept that the outcome cannot be disputed further, since Mastercard offers two more instances in whic…

Hello @anon67266754 I’m really sorry to hear about this! After doing a little digging I can see this is being handled right now. I don’t want to bring up details of your account but we have advised you why this chargeback (dispute) has failed. It has indeed been raised with our specialists. Unfort…

Thanks Beth. However, when I did some research online, it seems that clients have overwhelming advantage when doing a chargeback with paypal. The reason for this is, as described in PayPal terms and conditions AND on Mastercard guidelines, is that the bank of the client decides who wins the chargeb…

I can see that we have given you further information on why this was unsuccessful. The best thing to do now is to wait for a specialist to get back to you. They are far more informed in this area than I am.

Chargeback disaster - please help - #27 by anon38211169 - Help

Topic		Replies	Views	Activity
Monzo refused to raise a chargeback Help	32	3084	16 April 2021
Refund/Chargeback General Chat	54	3464	19 February 2020
Successful chargeback dispute 🙌🏼🙌🏼 Monzo Chat	57	34131	4 February 2021
Monzo Chargeback - 2 months later and NOTHING Help	29	4061	30 July 2019
Disputes issue Help	20	1868	26 September 2024