I’ve been trying to change my bank account of my finance payments for my car to my Monzo account and every time I do, I get an error message saying they can’t verify my bank account and to contact my provider, what should I do?
Hi. Welcome.
It’s because that provider doesn’t have an update list of valid sort codes so it doesn’t realise Monzo exists.
You can email acceptance@monzo.com and they’ll speak to them, how quickly they’ll fix it, or if they ever will is another matter.
Triple check the details you’ve given them. It’s very easy to get the sort code wrong.
If that’s OK, you can email acceptance@monzo.com and hopefully they will chase them up.
Also try calling the company. Sometimes they have a different system over the phone that will accept it or allow overrides.