I’ve been trying to change my bank account of my finance payments for my car to my Monzo account and every time I do, I get an error message saying they can’t verify my bank account and to contact my provider, what should I do?
Hi. Welcome.
It’s because that provider doesn’t have an update list of valid sort codes so it doesn’t realise Monzo exists.
You can email acceptance@monzo.com and they’ll speak to them, how quickly they’ll fix it, or if they ever will is another matter.
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Triple check the details you’ve given them. It’s very easy to get the sort code wrong.
If that’s OK, you can email acceptance@monzo.com and hopefully they will chase them up.
Also try calling the company. Sometimes they have a different system over the phone that will accept it or allow overrides.
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