Changes to debit card top ups

[TonyHoyle]

My App has topups… they appeared the other day. Do they not work? (I’ve not tried, don’t have anwhere to topup from any more!).

[SimonT (Simon Turp)]

Apparently it is a staged roll-out so not everyone on current account has it yet.

[natasha]

Hi @Dzilvys - You’ll still be able to use your Monzo account, either by having your salary paid directly into it or by making regular bank transfers.

[barrymckelvey]

Good Morning:slight_smile:

I’ve just watched last nights Open Office Event.

It was mentioned that Top Up by card would happen today. Not to Tweet Monzo if it didn’t happen today, it could be Monday but was looking like it would be today.

Will this be added automatically or via a Monzo App Update?

I hope it really does happen today

Thanks in Advance

Barry

[Anarchist (Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)]

It came with the latest iOS app update. Which was yesterday for me.

[DaveTMG]

It’s in the update but not yet turned on for everyone.

[Jami (Jami Welch)]

Hey all, we’ve now rolled out Debit Card top ups for all current account customers, no app update needed (unless you are on a super old version): https://monzo.com/blog/2017/12/01/top-ups-are-back/

[jzw95]

Congratulations to all involved! It’s not a feature I will personally use, but it will be great not to have frequent “why can’t I top up” posts on the forum anymore.

[Ayoungh (Anthony Young)]

Sweet, this was the first thing I wasn’t happy to see missing when I updated to the current account, I loved how easy it was to top up

[Rudy (Rodolfo Simoes)]

@Rudy

assuming they can estimate and quantify the time it will take without jeopardising customer expectations which has been a difficult task to handle

Which was what I meant by this. I agree with that nonetheless it would be a cool idea

[Anarchist (Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)]

From Nationwide this morning; an illustration of why debit card top ups are useful.

[anon23935806]

This is why you should just move your salary and everything to

[nathanthomson8 (Nathan)]

Hi Jim,

I am a software developer so I know too well how hard it is to estimate when features will be 100% finished and tested but thought this more as a general idea and I don’t think anyone on the forum will go too crazy on missed deadlines as it happens and sometimes there isn’t anything that can be done.

More a general heads up on a regular basis how things are going and current estimates would be ideal

[Doppjunat]

Hmm. Strange that not all EU countries on the list. So I can’t use my HSBC Malta Visa Débit card to top up.

[maximdondyuk]

Hi Monzo team,
So bad news for everybody with Debit Card from another country. I’m from Ukraine and I used Monzo card during the last half of this year, but now don’t have any chance Top Up Monzo… It’s not about the future bank! You’ve killed future bank for many people in the world.

[DaveTMG]

I know of foreign students with monzo with euro accounts and they top up their monzo cards with their euro debit card. There are several European countries who are not on the monzo approved list and monzo have essentially stopped these students from topping up.

At least revolut wtill allow top up by debit card, plus they are soon to introduce top up by DD.

[Aleanthor (Aleksander)]

That’s really sad. I was hoping that Poland would be there. Why couldn’t it be added to the list? Surely all EU countries should be added!

[Aleanthor (Aleksander)]

That is exactly my situation with Poland not being on the list. I switched to the CA not knowing that the top ups are nolonger working. I thought the CA was no longer in beta and I was expecting the same functionality than prepaid.

[rolanddeschain]

@Aleanthor

Why couldn’t it be added to the list? Surely all EU countries should be added!

Reasoning is here, for better or worse: Changes to debit card top ups - #27 by natasha

@natasha

Why did we not just include all EU countries? It would perhaps be easier to explain, and what is the downside? Well, @jzw95 has hit the nail on the head; we looked at the data and did a risk assessment to work out which countries to include on this list.

To be more specific, let me tell you about how we assess country risk in general. We have taken research carried out by Transparency International and the Global Slavery Index, used data showing the amount of illicit financial flows going through a company and compared that to each country’s GDP, looked at high-risk and non-cooperative jurisdictions as defined by the Financial Action Task Force (FATF) and finally at countries that are sanctioned. Based on this information we came up with our own analysis of what a high risk country means to us.

When looking at this particular problem of Stripe top ups, the main concern is that one of our customers will receive a top up that comes from a sanctioned person. If we were to allow that to happen we would be in breach of the financial crime regulations in the UK. In order to mitigate this risk, we thought about our country risk assessment and what we deemed a high risk country. We also considered how certain countries regulate their banks, and how strict banks in different countries are about performing sanctions screening on their customers.

By thinking about these things, we concluded countries that were part of the EEA and FATF would be likely to have the best sanctions screening procedures in place. We did not include all European countries because there are certainly some that we deem to be higher risk from this perspective (Azerbaijan and Bosnia and Herzegovina to name just a few).

Finally, and of course, we thought about our customers. How would this list of countries impact you? We looked at the countries which top ups have come from in the past, and we decided that we should add Australia and New Zealand to the list. They are both the lowest rating on our country risk assessment, and would enable us to cover a greater percentage of top ups.

The list we ended up with covers about 99.7% of all top ups done so far at Monzo. We also think it mitigates our financial crime risk to a low level, and one that is within our risk appetite.

I hope this helps you understand where the list came from, and let me know if you have any other questions!

Thanks,

Natasha

[Timy]

Why do I now have to log onto another bank account to send money to my monzo rather than a couple of clicks in the app to request money.
Topping up my new card is now long and slow.!