Cash deposits limit

Please add this feature to Monzo Plus, increase or unlimited cash deposit with no fee. I’m willing to pay for it as a monthly subscription.

Update: Today I had to open a Loyds account , just so i can keep my extra cash aside

Or you could just use near enough any other bank who support this.

It’s not likely Monzo will include this even as a paid feature as PayPoint stores aren’t set up for cash deposits and the independent owners get annoyed about the cash apparently.

It’s been months now Monzo, any news on when the limit will be increased?!?

I mean, the nearest Monzo rival has unlimited cash deposits.

But Monzo are using PayPoint and stores aren’t designed to handle large amounts of cash in the same way the post office and bank branches are so it’s somewhat difficult.

Plus Monzo is paying a rather large fee to facilitate the deposits with PayPoint which I’m assuming will be more if deposits are significantly higher.

If competitors are offering services which would be of benefit to you it may perhaps be worth looking into those and considering which account suits your needs best.

Cash deposits with Monzo are perhaps more suitable for people who don’t often deposit cash and don’t often have a need to but it’s there just in case.

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I’d say it’s unlikely to happen any time soon. Shopkeepers are unlikely to welcome being responsible for hundreds of pounds of other people’s money in the till.

I think people are misunderstanding what I’m saying.

I’m NOT saying that shopkeepers should be able to take unlimited amount of money in the till and I am not suggesting that there should not be a daily or even weekly limit.

However, a £1,000 deposit limit over the course of six months is crazy.

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PayPoint has millions of customers not using Monzo depositing cash all the time, but if Monzo said £1000 a month depositing limit that wouldn’t really impact and cover most peoples usual depositing. The shopkeepers have done the deal with PayPoint not Monzo so its up to them to accept or reject someone depositing cash if they are holding too much cash.

I wonder if Monzo will ever do a :handshake: with the post office.

£20,000 a day limit in the larger post offices, over £7million a year :stuck_out_tongue_winking_eye: :moneybag:

I used this feature today and was very frustrated.

I had £2,000 to pay in from running an annual charity classical concert (this is despite also using an iZettle card machine - most people still bring cash for community events). I didn’t know about the £1,000 limit in advance, though it is clearly on the webpage.

Anyway, to echo the above, it’s a bananas low limit. OK not everyone will have this precise situation but there are lots of reasonably common occasions like it (other community fundraisers, selling second hand car). Monzo’s attitude to this makes me feel like they are only interested in a somewhat narrow offering to occupants of a digital utopia rather than predominantly cashless people who also inhabit the world as it is. That, or people who are happy to pretend they are in a utopia but maintain a ‘legacy’ bank account for the situations where reality doesn’t measure up. The solutions above suggesting maintaining another bank account say it all in terms of the shortcoming here.

Contrast Starling who I now see have a Post Office option with no fee and a 20k per transaction limit, and I am left feeling like I am with a bank that doesn’t really want customers like me, with the opportunity to move to a similar one that does. I tried the chat to increase the limit and got a by turns cheery and over-the-top-sorry template reply which was a flat ‘no’ which failed to acknowledge my particular circumstance, which has done nothing to increase my customer loyalty.

Oh and on money laundering, Monzo is in the financial services business despite thinking of itself as a profit-earning marketplace in the long term, so like everyone else in financial services including Starling, it should find ways to mitigate money laundering risks that don’t involve extreme rationing of the customer offer.

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Playing devil’s advocate…

Why?

As a bank experiencing a rate of customer growth that they’ve struggled to handle, what’s their incentive for making this easier?

Bringing in more people doesn’t seem to be an issue and, given that fact, losing a few as a result of this sort of thing probably doesn’t register unless the numbers of the dissatisfied are far greater than we see here.

To take the most base motive, business is about profit. Does making a change like this AT THIS POINT IN TIME drive their profit further up or does it take a hit?

Similarly businesses compete by offering their own version of a product. We’re supposed to choose the one that best suits us and that way companies find out what works and what doesn’t.

Supposedly, anyway. :grinning:

I agree that the real world behind the face of the bank is much more complex than this but, at the most basic of levels, I just don’t see the argument for this.

(Not saying I favour or hate this hypothetical attitude I just don’t fully agree with some of the ‘Monzo must’ sentiments that we see on occasion. Life isn’t that straightforward.)

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I’m not saying they must. I’m saying by not doing it they are losing goodwill of people in my situation and don’t seem like a serious bank for normal situations everyday life throws at you, which may or may not be a problem for them in the longer term. Take it as a subjective buyer’s remorse of someone who has gone full Monzo and been disappointed.

That’s certainly true and I wasn’t intending to aim the comment at you directly.

The reality for me is that it’s as much a pain to pay stuff in as it is for anyone else. I have a cheque to pay in that I have no intention of posting anywhere so I need to do something else with it. I’d love it if Monzo did the PO deal, for example.

But just at the moment, I’m not sure there’s any real pressure on them to do it. That will surely change and it will take vocal dissatisfaction to achieve that but I don’t think even that will be guaranteed to be enough unless, for example, it can be shown to impact something like the take-up of the new Plus.

As people are so fond of pointing out to any one of us with a Coral Crew badge, Monzo are a business and not a friend. They’re right and I’ve never presumed otherwise.

I may be wrong, but Monzo may have thought the cash deposit issue wouldn’t be a problem for their original target market.
(Many millennial’s are pretty much cashless these days, and some of them have probably never seen a cheque in their life)

As the customer base has expanded, they have a more diverse range of said customers with very different needs.

I think if Monzo want to attract more of these customers, they may need to rethink some of their policies to make going “full Monzo” a viable option.

Just my opinion, and others may disagree :upside_down_face: :upside_down_face: :upside_down_face:

Agree. I should add as context to my post above that I AM a virtually cashless millennial! Except 1) babysitting 2) this annual charity concert.

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I am in no way a Millennial, :rofl: :rofl: :rofl:
However, I am largely cashless, and I haven’t seen a cheque for at least the last 7 or 8 years, but there are some limits to Monzo which would prevent me from using it as my main account.

I’m not going to criticize Monzo, as even at my age, I am a big fan of all things FinTech, but I do think they maybe need to take a slightly different direction to appeal to the wider audience.

That will come with time, I think, and perhaps if the current growth rate fails off a bit. To be clear, a millennial I am not!

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Cant you just take a bank transfer or Monzo.Me?

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The babysitting thing is incidental to this post, and is not a problem since Monzo is fine with ATM withdrawals. It’s cash deposits which is difficult because of the very low limit. In terms of this charity concert, we have IZettle card machines available but most people want to use cash. see above

Sorry got it the other way around with the Babysitting.

Is it people don’t want to pay by card, or think you prefer cash?

Some prefer card, some prefer cash. To be honest the premise of your question - can we turn the rest of the world cashless - is my problem with Monzo’s apparent approach. There is still a need for it in the real world in certain situations because of consumer / community behaviour. We offer iZettles at this community event and have for several years - there is a fair takeup, but it’s till 70% cash.

Please please please can you increase or change the cash deposits scheme. I am paid in cash as a delivery driver and prefer to deposit the money into my account on my way home.