@Revels you’re wrong in both of those things. There are laws that prohibit certain types of discrimination. A company can’t refuse a customer for “any reason they like”. If they deliberately refuse all black people, that’s clearly illegal, and for good reason.
On the second thing you said: It is discrimination by definition, they are refusing a specific category of people. The law probably doesn’t have any protections for me in this case, but just because it is legal doesn’t mean it’s not discrimination.
I’d like for this thread to stay on topic, I’m not asking about the legality of this situation, I’m asking if other companies are doing this with monzo customers.
I was going to say that protected characteristics are the exception to your first reply, but I see you’ve caught it yourself now. I did think that while (as you note) the reply wasn’t wrong, per se, it was at least inaccurate.
I wonder what happened to make Enterprise decide to decline to accept. I know back when Monzo was a pre-paid card there was concern in some areas (pubs, largely) that people would run up a bill and then freeze or empty the card before the money could be taken. But since Monzo has been a full bank, customers should be no less accountable than at any other bank.
The answer to your question concerning other companies acting in this way is yes, I had the same issue with a local store for similar reasons (and not a rental company): I asked to be referred to refusal team within Monzo chat. I was asked to provided full details of company, date etc and what occurred: an investigation took place: the resolution to my complaint was confirmation that the company would now accept Monzo for payment. I am not confident you will have the same outcome but I’d definitely pass this onto the team to look into.
*Apologies should have read entire thread see this advice already given