Every time when I am on board a WizzAir flight (usually to or from London) along with other passengers I am told that WizzAir does not accept Monzo cards. (if I want to buy a meal or buy a premium seat whilst onboard)
Are they not aware that Monzo is no longer a prepaid card and a fully licensed UK bank?
Sounds like the issue Monzo had with EasyJet, where because of problems with the prepaid card they were instructed to not take them, and although everything is fixed now, there are plenty of staff who remember the old warnings and training and havenât picked up on any of the subsequent updates.
3 Likes
Anarchist
(Press âHelpâ search âContact usâ or email help@monzo.com or call 0800 802 1281)
5
Itâs legal, but I believe itâs against MasterCard rules.
If they accept contactless, just tap the card on the reader before they can say anything?
Or better still, open the food or drink and say âGee, thanks! Didnât expect free food!â
If you use Apple or Google Pay, and can pay by contactless, just tap the machine with the phone screen face down.
There was a time when a load of units in and around Liverpool Street refused Monzo cards on the basis of âapparently weâve been told toâ so I just did this, or put my card inside a free TfL travelcard wallet.
If they were particularly ignorant about it, Iâd sometimes finish with a âyou just didâ as I took my purchase and walked away.
Edit: Iâm presuming using a phone works even on airplane mode.
4 Likes
Anarchist
(Press âHelpâ search âContact usâ or email help@monzo.com or call 0800 802 1281)
7
Donât even need to have your screen unlocked to pay just make sure the screens on and tap, that way theyâll not even see which card is loaded up ready to go
Surprised this is going on⌠theyâre not allowed to pick and choose what mastercard they allow per the mastercard rules. If merchants could do that it would be chaosâŚ
I mean they can do as they please, it would need them to be caught out refusing to accept a certain card and for that person to then report it to MasterCard, sending any evidence they have.
I think itâs in Monzoâs interest to raise this with wizz air, itâs negative advertising on every flight, non monzo users will come away with the impression that a monzo card canât be relied on compared to their legacy bankâs MasterCard.
The last thing you want to hear when you are literally leaving the country for a holiday is to be told that you canât use a certain banks card. Some people will wonder what the issue is and will they be able to use it abroad. Is there an outage? Has it gone bust?