Following a topic over on starling today about their verison of gambling block, the conversation moved on to highlighting customers “rejected” from accounts based on credit score and past so wouldn’t even get to the feature (exactly prime user of new features like Gam block )
I just wondered do monzo ever have to reject new accounts based on credit history?
If an automated rejection happens, do you agree a “user” should be able to “appeal”?
I ask this because often peope’s past mistakes can really hold barriers! For example, mental health or very low income families etc get left behind with basic accounts, but miss out on features like what more “advanced” accounts (like monzo/starling etc) have to aid that exact type of user.