Can't request new card

Some scammers recently obtained my card details. They did an activation check for some random company in the US which I noticed soon after and flagged as a suspicious transaction, resulting in the card being blocked. However trying to order a replacement goes nowhere… It goes to the chat which then asks about suspicious transactions only… I don’t want that I just want to get a new card. It’s annoying as my card is a metal one and I’m guessing the replacement won’t be. Any suggestions, thanks?

Press that (on your phone) and then tell them directly you want a new card.

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Thanks for that, all sorted, yeah I couldn’t seem to access that chat in the app itself but the link worked