Can't download PDF bank statement

Got round to chatting in App this afternoon after reporting it at around 10:15 and eventually getting a response at 16:25. They have past it on. BTW the new update this afternoon didn’t fix it. It made the issue slightly different though.

Managed to get to the bottom of this, with the new biometrics functionality in Monzo Labs, it doesn’t work. If Security is turned off it works, with Security on and Monzo Lab new Biometrics turned off, it works. :slightly_smiling_face:


Hi Leo I had the same problem with error messages for the past month. The help chat team didn’t manage to have solved it. I now need the statements urgently for the citizenship application I need to submit by the 01.07.2020 -could you help please?