Is anyone else having issues topping up their Monzo card today?
I’ve tried multiple times and keep getting a “DECLINED” message, even though there’s more than enough balance available. It doesn’t even look like Monzo is attempting to debit the card.
Care told me to use the chat in the app, but no one answers the chats.
Just wondering if anyone else is experiencing the same problem or if it’s just me.
It’ll be merchant acceptance issues.
If the notification doesn’t show in the app, it’s the card machine that needs updating to accept the newer BIN (first 6 digits of your card number).
You can email acceptance@monzo.com explaining you’re an Ireland customer and where you had the issue. Monzo can then try and resolve it.
@Cian is the process the same for Ireland as it is the UK?
Hey @Carlo1460
It’s the topping up issue. I’ve used the card before to do so and it worked. Started happening yesterday. I thought it might have been a glitch and resolve itself but hasn’t.
I did get in touch with monzo support on the app in the end and they’ve sent it to another team but couldn’t provide a resolve timeline. Tried the normal uninstall, reinstall, reboot phone etc they asked me to do.
My apologies, has your bank blocked the transaction? Might be worth giving them a call and check, sometimes they may not reach out directly and wait for you to call instead and usually speak to their fraud team.
Hey @Carlo1460 double checked with them and they say no attempt is being made by monzo to transfer money. 
monzo don’t want my money by the looks of it 
Seems it’s broken Monzo side, you’ve already reached out to them so hopefully a fix is put in within the next few days 
@Carlo1460 id say it’s a something on monzos because my bank say the below
Topped up today via my PTSB card (Apple Pay) without issue. Not sure what might be blocking it for you.
It’s very odd. One monzo agent said “some customers are having these issues” and another said “it was the first reported” so not sure whose right
Just need to wait it out, if it was widespread the engineers will sort it quick.
Teething issues for a new business, easily resolved once you get your IBAN.
Just an update.
Monzo confirmed an internal error on my account that caused the glitch with top ups. Now fixed and back working.
Cheers all
Same problem met. I tried to top up with AIB card, always declined!!! But have enough money there. What should I do? Nobody replied to me on app help chat.
Wait for them to reply on the help chat - also worth calling your bank to see if they blocked it for any reason.
Probably your bank being petty, you could try adding your card to your Google Wallet/Apple Pay and use that to see if it goes through. Other than that waiting for a response from Monzo and/or confronting your bank directly to ask them is the only solution really
I got no reply to messages on the app but when I rang them they said the would get back. I tried again for a second time and that’s when they had someone come to the chat. It turned out it was an internal error on my account that was fixed the next day once they logged it
Absolutely not my card issue, can top up Revolut with AIB card.
they asked me to try to top up after 24h. Def a bug if a plenty of people met this.
Their reply is not useful at all 
disappointing, just ask me to wait and check my card. But my AIB card works perfectly.
Ring them. It’s the only way I could actually get to speak with someone who took over the chat
Did you speak to AIB though? Or made other online payments to be sure? Online payments can be blocked and in person/contactless may still work.
