After 24h, can top up again, just dunno why this happened, not a good experience. Maybe too many times top up in one day? But not exceed 200 euros, around 10-20 euros each time.
It sounds like a bug Monzo seem to be having that’s hitting Irish accounts, maybe I would suspect on Irish customers first or Xth top up and they’re just manually clearing them on a case by case basis for now as they’re reported to them like yourself and @DavidGallagher have rather than quashing the bug (maybe because they can’t find it).
Maybe
@Cian would be best to confirm
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Definitely worth to have a look at this internal error, thanks for bringing it out
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Hi Jonah, did you get sorted? If not, what is the latest update on your end? I’ll try get you an answer!
Hi Cian,
It happened on last Saturday afternoon. I couldn’t top up, tried multiply times with apple pay and card way, the error msg is something like “my card doesn’t have enough money or change another card”. I’m pretty sure I have enough money and can top up Revolut with that card, everything is fine with my card. Then I waited to Sunday to top up again, still didn’t work, so I contacted support on APP. They just asked me to wait more than 24 hours. Yesterday, it works again.
Just checked, I usually top up with 10 or 20 euros for each time, but didn’t reach 5000 euros limits for one month. Also I didn’t top up more than 300 euros on Saturday. Maybe too many times top up? But it’s unreasonable.
Also, David met the same problem. @DavidGallagher @Cian
I just want to abandon Revolut and transfer to Monzo, so plz check this internal problem, it’s really annoyed if this basic problem happened in my daily life.
Many thanks,
Jonah
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