Whenever I try to top up using my Barclays debit card, I get an error message saying *Sorry, your card was declined. Please try a different card. But when I re-enter details manually, everything works. Anyone have the same problem?
no - but you might want to use the in app chat to tell Monzo staff or email email@example.com- they may be able to give you a reason or sort it out for you
Hey Davide, that’s definitely not right! Can you message us in-app as @iansilversides mentioned and we’ll get it sorted
Hi Tristan, I did message you already.
it might be an idea to email firstname.lastname@example.org , or use the in app chat directly to Monzo, rather than hoping a monzo member of staff picks your email up on the public forum and emails you
I had the same issue, I was thinking it was a postcode issue!
I’ve got a separate card with a different address than the one for Monzo, and it’ll always decline it. When I go into the card details to enter manually it’ll already be populated with the wrong postcode (the one on the Monzo account!)
Yes, I am using a debit card from Barclays. Why?
We’re investigating if this a recurring problem with a particular card issuer or something else! Thanks, will keep you updated!
I’m not, I’m using a MasterCard IAC, but it happens regardless (unless I use Apple Pay). Once I go onto the card details and try again by entering the information again, it works flawless.