International Card Replacement Delivery Fee

[cookywook (Richard Cook)]

@TTJJ

Why are you charging so much? Airmail costs a few pounds. I understand discouraging it, because it’s more costly, but at £30 you must be making a profit on the abroad replacement or you’re doing something seriously wrong.

We use DHL for tracked and signed delivery.

@nickh

My understanding of Monzo, is that it previously took quite a while for a replacement card to arrive overseas - @cookywook, do you know if the paid for service is now a quicker service?

It’s the same service, and the delivery times will depend on where exactly you are in the world.

For extra context, Airmail accounts for 21% of all our card delivery costs but accounts for only 0.48% of actual card deliveries.