Hi all, well spotted! It’s not happening for a while yet, but here’s what’s happening.
We’ve decided to start charging for sending replacement cards abroad. We’ll charge £30 to send cards overseas by airmail, although we’ll waive the charge in extenuating circumstances.
We haven’t charged for this in the past because airmail delivery is only a very small part of our overall delivery costs. But as we’ve grown, this small percentage has become a large annual cost. So we think it’s fair to ask people requesting a new card overseas to cover that cost.
The £30 won’t net us a profit on the replacement card, and we hope it encourages people to avoid ordering a new card unless they really need one. We’ll still send replacement cards to UK addresses for free, so it’s there when you get home.