This is the reason 
Full context: we have to have the card holder’s name on the envelope and don’t have the ability to change this. As such the cards get returned back to the UK so we don’t deliver to Germany.
The best option here is to order a card to the UK address of somebody who is happy to forward the card onto you in Germany and put the appropriate name on the envelope.
But according to that you can? Don’t you just have to put c/o the named person at that address in Germany?
We can’t do that. As I said above, we have to have the card holder’s name on the envelope and we don’t have the ability to edit that, including to add c/o.
Wasn’t a pen invented for situation like this?
Adding ‘bei’ (or care of) is a known method in Germany to get around this problem.
Feels like an excuse more than genuine support for Monzo users in Germany.
The cost of this sort of solution for the very few requests for cards in Germany just wouldn’t be worth it.
The majority of the card process is automated, so it’s not just a case of using a pen.
You have to be a UK resident to have a Monzo account, so if you desperately need a card sending to you in a country that we can’t send a card to then you’re very likely to have somebody to who we could send a UK card and who could forward it on to you - probably for less than the cost of an international, couriered, card.
Most people don’t travel with only one card, and it’s a sensible precaution when you’re travelling to not keep all your cards in the same place.
There are also plenty of technical solutions to not being able to get a physical card - the easiest one being to virtual cards either with Monzo or somebody else.
At some point we have to look at certain processes and work out whether the cost/benefit ratio is worth it - in this case it isn’t.
We’ve also discussed at length previously that most banks won’t ship a card internationally - so most banks won’t ship to Germany either 
Ah I see.
I guess I do see your point, but much like someone added above, the small number of times this would be an issue to overcome, would be a great customer service story vs a bit of extra work for Monzo.
Don’t not ship to Germany because other banks won’t; on the few occasions it takes a manual override as such, ship to Germany because you’re Monzo.
If it was Monzo sending the card then maybe, but they’d need the card manufacturer to go out of their way to facilitate this
Thanks for clarifying but this still doesn’t make sense to me.
Reason being on this list here → Search help for “international card delivery”
Where Germany is one of the countries where you can not send a card is because you require the card holder’s name on the envelope and don’t have the ability to change this and are not able to add c/o. - Ok, fair enough.
But let’s take for example countries like - (Italy; Spain, Belgium , Greece, France, Austria, Swiss just to name a few) that are NOT on the above list - if I would be staying in of the mentioned countries in a Hotel or with Friends/Family. You would be then able to send a card if required to any address there if I would ask too?! (please correct me if i am interpreting this wrong- I hope you do see where i am going with this, as your process and argument does not make any sense)
How would it be possible for you to send a card to the above mentioned countries (which according to your list, you would be able to send a card ) but not to Germany?
Either way I do not wanna drag this thread on - I will get a friend of my to check my mailbox in UK and send it to me via Royal Mail (recorded) to the address in Germany where I’m staying.
Maybe because those countries don’t have the same address requirement as Germany (at a guess, I’ve not looked). You’ve had your answer and it’s a fair one. Monzo have deemed it not financially viable to provide the service to deliver to Germany. Case closed.
Edit - I looked at your 1st suggestion of Italy. No harsh delivery rules like Germany’s
Because they have a different requirement? It makes perfect sense if you read what’s been posted.
Ah a good point. I didn’t think about it being sent directly from the card manufacturers.
I’m surprised there isn’t even a hint of a manual workaround here but it sounds like it’s probably just quicker to have someone in the UK post it off instead.
Which is a shame as this sorta stuff feels right up Monzo’s alley to be able to do.
Yes that’s the exact answer a Monzo staff member already gave you.
As an aside. Is there a reason why Monzo don’t put the customer’s name on the envelope?
Edit @coffeemadman has cleared up my misunderstanding. I should have realised how odd my misapprehension was 
They do, don’t they?
I think the issue is they can’t add the “c/o” part.
I was confused by that line too but I think that’s what the issue is.
Note it doesn’t have to be your full name: last name suffices in almost all cases (you might need to disambiguate if you live in a large apartment building and have a common last name).
Units aren’t necessarily individually numbered in Germany in the same way as they are in the UK - we share house number with our landlord who lives downstairs from us, and which letterbox the post goes into is determined by the name on it.
It takes a little getting used to, but similar rules are common across the Germanosphere - e.g. Austria has the same system.
Why not just put c/o as the first line of the address?
^^
It’s all fair enough Monzo saying the can’t deliver to Germany (won’t is probably more accurate).
Personally I think it’s a bit sad that the bank who is throwing up excuses for something as mundane as this, something a lot of other banks will do if you ask, are the same bank who used to do this:
If I was in Germany and be asked for my address for card delivery I’d just enter
c/o Revels
Musterstr 1
12345 Musterstadt
That way when Monzo’s card provider prints the address it’ll appear on the envelope as
Mr Glad Tea
c/o Revels
Musterstr 1
12345 Musterstadt
The card would get delivered, no special process required by either Monzo or the card manufacturer 
